DELIVERY AND RETURNS
DELIVERY AND RETURNS
Pendant la période estivale, le rythme des expéditions sera adapté :📦 Du 21 juillet au 15 août, les envois auront lieu une fois par semaine, le jeudi.⛱️ Du 18 au 22 août, le service client et les expéditions seront suspendues. Reprise du rythme habituel dès le 23 août ! N’hésitez pas à anticiper vos commandes pour éviter tout désagrément.Merci de votre compréhension et bel été à tous ! Les délais moyens sont annoncés pour les articles disponibles au moment de la commande. Pour les articles non disponibles ou en production à la demande, le délai de livraison est annoncé dans la fiche du produit concerné.
Our shipping partner
Colissimo Domicile with signature
Signature-protected home delivery within 2 to 5 days on average, anywhere in mainland France, Monaco and Andorra. This shipping method is preferable for large, high-value parcels.
Colissimo Collection point
Delivery within 2 to 5 days on average to one of our 19,000 collection points in mainland France and Corsica.
Colissimo International
Home delivery against signature within an average of 3 to 10 days to 235 destinations.
Collection from Basik Air Concept in Vidauban (Var, France)
Collection directly from our boutique is possible and can be selected when choosing the delivery option for your order.
When will my order be shipped?
Orders containing only in-stock items are dispatched within 24 hours, from Monday at 8am to Thursday at 12pm (Paris time).
If your order contains one or more items on order or in restock, shipment will take place once the order is complete.
I have ordered one or more items in stock and one not in stock (on order). Can I have a partial delivery?
No. At Basik, we ship in a single parcel, to limit ecological impact and shipping costs. Your order will be sent as soon as all products are available.
If you wish to receive your items separately, please place several orders.
How do I know if an item is in stock?
At Basik, stock status is updated in real time on every item. Isn't that great?
Can I receive my items in several packages?
At Basik, we ship in a single parcel to limit ecological impact and shipping costs. Your order will be sent as soon as all products are available.
If you wish to receive your items separately, please place several orders.
Did you know?
To guarantee the security of your orders, we strap all our parcels. This method provides better protection against unauthorized opening, and ensures that your product reaches you intact.
Do I need to insure my parcel?
We'll take care of it! All our parcels are systematically insured by our delivery partner.
What's the status of my order?
We're just like you: when we place an order, we like to know where it stands. After each order, you'll receive an e-mail from our partner Sendcloud enabling you to track the status of your package in real time.
I wish to return an item, an order
No problem, just contact our customer service.
