Important Notice: Shipping Suspension During the Holiday Season
Dear Customer,
To allow our team to fully enjoy the holiday season, shipping operations will be temporarily suspended. Here are the details:
- Last shipping time: Monday, December 23, 2024, at 12:00 PM.
- Shipping resumes: Monday, January 6, 2025, at 8:30 AM.
We encourage you to place your orders as soon as possible to ensure they are processed before the suspension. Orders placed during this period will be handled promptly upon our return.
Thank you for your understanding and trust. We wish you a wonderful holiday season and look forward to serving you again very soon.
Delivery
All your packages are shipped within 24 hours from Monday at 8:00 AM to Thursday at 12:00 PM (Paris time).
Average delivery times are specified for items available at the time of the order. For items that are not available or made to order, the delivery time is indicated on the product page.
Did you know? All our packages are securely strapped to ensure a safe arrival!
Colissimo - Our Shipping Partner
Colissimo Home Delivery with Signature Delivery to your doorstep with a signature required, averaging 48 hours, throughout Metropolitan France, Monaco, and Andorra. This shipping method is recommended for bulky items and those of high value.
Colissimo Home Delivery with Signature General Conditions
Colissimo Pickup Point Delivery in an average of 48 hours at one of the 19,000 pickup points in Metropolitan France and Corsica.
Important: Please note that a valid mobile phone number is required to send items to a pickup point.
More information on the Colissimo Pickup Point method
Colissimo International Home delivery with a signature required, with an average delivery time of 3 to 10 days to 235 destinations.
More information on the Colissimo International method
Disclaimer
It is important to check the accessibility conditions of your residence and specify them when scheduling an appointment (floor, narrow corridor, elevator, etc.). Your customer information must also be up to date in the My Account section so that the shipping provider can contact you.
Returns Policy
If you decide to return items, you must inform us within 14 days of receiving your order by sending an email to basik.fr@orange.fr, including your order number.
Items must be returned within 30 days of receiving the shipment. During this period, you can try the product and inspect it as you would in a physical store. The product must be in the same condition as when you received it and must not be damaged in any way. You are allowed to remove the product from its packaging unless it is sealed.
Processing Your Return
After receiving your return package, we will inspect the returned items and begin processing your refund. The money will be refunded using the original payment method (used during the purchase), unless you prefer otherwise. The refund will be processed as soon as possible.
Non-Returnable Items
The following types of items cannot be returned:
- Services that have been started with the buyer's consent.
- Custom-made products based on the buyer's specifications.
- Perishable or limited shelf-life products.
- Products that cannot be returned after opening for hygiene reasons.
- Products delivered sealed and cannot be returned with a broken seal.
For any other questions regarding delivery or our Returns Policy, please contact us.