Shipping Pause: From 12:00 PM on 12/23/24 to 8:30 AM on 01/06/25!
+33 4 94 99 12 36 Monday to Friday 8:00 a.m.- 6:00 p.m.
- Contact us
FAQs
I need technical/purchase advice.
We are available from Monday to Friday from 8 am to 6 pm (Paris time) by phone at +33 4 94 99 12 36 or by email at basik.fr@orange.fr.
How to use my Basik gift card/my promo code?
Make your purchases and enter your gift code during checkout.
I am a professional.
Don't forget to configure your customer data in your customer account to take advantage of the benefits of a professional account on basik.fr. To do this, you need to provide your VAT number and professional billing address.
How to get an online quote?
You can request a quote using the "add to quote" tool on the product pages. Once your selection is complete, you can confirm it in the "My quote" tab. We will process it as soon as possible. You will receive an email to confirm that the quote has been processed. You are free to accept it and place the order.
What size helmet to choose?
All size charts are available in the descriptions of each product.
Still unsure about the size?
You can also contact us; we are here to provide advice.
I need a complete package, do you offer preferential prices?
Yes. We invite you to create an online quote by selecting your favorite products.
I ordered one or more items in stock and one not in stock (on order), can I have a partial delivery?
It's not possible; in this case, we invite you to place two separate orders with the in-stock items on one order and the non-stock items on the other.
How to check if the item is in stock?
At Basik, the stock status is updated in real-time for each item!
If it says "Deliver under X days," when will my order be sent?
This means either the item is not in stock or requires 1 or more days for preparation. The number of days indicated corresponds to the approximate information provided by the manufacturers. It happens that this timeframe is not always accurate because we don't control these manufacturers.
When are shipments made?
Shipments are made from Monday to Thursday (excluding holidays). All orders placed before 8 am are dispatched the same day, and those placed after that time are dispatched the next day.
Where is my order?
Like you, when we order, we like to know where it is. After each order, you will receive an email from our partner Sendcloud, allowing you to track the status of your package in real-time.
Should I insure my package?
We take care of it! All our packages are systematically insured by our delivery partner.
My altimeter or altison is malfunctioning.
You can contact us and send the item directly to the manufacturer for an upgrade or exchange.