FREQUENTLY ASKED QUESTIONS
Frequently asked questions about our products
Which size to choose?
To help you choose the ideal size, a specific sizing chart is available under each item in our catalog.
These charts are adapted to each product and take into account its particularities (cut, material, style, etc.).
In addition, you will often find advice from our team directly next to the sizing guide, to best orient you according to your morphology or feedback from other customers.
Don't hesitate to consult our dedicated article before placing your order!
Still not sure about the size?
You can also contact us for advice.
How do I know if an item is in stock?
At Basik, stock status is updated in real time on every item. Isn't that great?
My altimeter/my altison is broken.
You contact us and send the item directly to the manufacturer for upgrade or exchange.
I need a complete package. Do you offer preferential prices?
Would you like to receive a customized offer or order large quantities?
Our "Request a quote" option is just what you need! In just a few clicks, transform your shopping cart into a quote request, receive an offer within 48 hours, and pay only if it suits you.
To find out more, visit our dedicated page.
Customer service before and after purchase
I need technical/purchasing advice.
We can be reached Monday to Friday from 8am to 6pm (Paris time) by phone on +33 4 94 99 12 36 , by chat, or via our contact form.
How do I use my Basik gift card/promotion code?
Shop and enter your gift or promo code at checkout.
Delivery and returns
Tell me everything I need to know
I wish to return an item, an order
No problem, contact our customer service.
When will my order be shipped?
All your parcels are dispatched anywhere in the world within 24 hours, from Monday at 08:00 to Thursday at 12:00 (Paris time).
Average delivery times are given for items available at the time of ordering. For unavailable items or items in production on demand, the delivery time is announced in the product sheet.
Do I need to insure my parcel?
We'll take care of it! All our parcels are systematically insured by our delivery partner.
Did you know? To guarantee the security of your orders, we strap all our parcels. This method provides better protection against unauthorized opening, and ensures that your product reaches you intact.
Payment methods and quotations
What payment methods do you offer?
At Basik, you can pay as you like: by card, in instalments with PayPal or Scalapay, by bank transfer or even by cheque!
To find out more, visit our dedicated page.
Is it possible to request a quote?
Would you like to receive a customized offer or order large quantities?
Our "Request a quote" option is just what you need! In just a few clicks, transform your shopping cart into a quote request, receive an offer within 48 hours, and pay only if it suits you.
To find out more, visit our dedicated page.
Bonus questions!
How long has Basik been around?
Since 2005, we've been passionately accompanying skydivers from all over the world!
Based in the south of France, we put our expertise at the service of the international skydiver community.
To find out more about our history, click here.
How do I know if there are any special offers?
The best way to keep up with our various offers is to follow us on social networks here :)
